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Overview
Grace
Ahrend oversees design and development at E-Coach Associates and is a
seasoned communications specialist with over 25 years of diverse corporate
and consulting experience in writing, development, and training. Her work
has given thousands of individuals the tools and skills they need to
communicate more effectively; engage in successful interviews and
negotiations; and lead or participate in efficient and effective business
meetings, team-based work, and problem-solving activity.
Grace is
exceptionally thorough in analyzing and synthesizing data and information.
As a result, her clients always undertake projects with a sound basis for
developing relevant, effective ideas and solutions. She is also unique in
her ability to provide the right combination of feedback and support that
enables others to "learn while they are doing." With her
training and direction, individuals at all levels of an organization are
able to be productive while they acquire new capabilities, and
organizations can function successfully as they continue to improve.
Selected
Accomplishments
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A two-year effort to
strengthen the communications and problem-solving skills of the
Senior Management Team, managers, and members of self-directed work
teams within the IT function of a major US retailer. Results enabled the
organization to eliminate inadequate performance; generate new and
innovative solutions; deliver business applications faster; improve
teamwork; and complete projects ahead of schedule and/or below
budget.
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A six-month effort to work individually with
selected executives from a major communications company to develop
their product-introduction training presentations for a global sales
conference. Speaker ratings for "meeting objectives,"
"relevance," "effectiveness," and "helps to
meet customer’s needs" were among the highest in each
category across the field of over 100 training sessions
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A six-month effort to create a report of the
findings of a European study on the impact of deregulation on a
number of industries, including transportation, banking and
financial services, and utilities, in various European countries. A
global training company used the completed report as a basis for
developing industry-specific sales strategies and sales training
materials.
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Various 1-3 year efforts to develop training
curricula and/or materials for major manufacturing, banking and
financial services, insurance, and consumer products companies.
Results improved market position, customer service, and customer
retention; lowered selling costs; and increased sales, revenue, and
profits.
Selected
Clients
Xerox Learning
Systems; IBM; Chase Manhattan Bank; Sony Electronics, Inc.; MONY; Shaklee
Corporation; Dow Chemical Corp.; Koppers/Wolman Protection Products; Phillip
Brothers; Howmedica; Citibank; Chemical Bank; Phillip Morris
U.S.A.; Aetna; Metropolitan Life Insurance Co.; Westinghouse/Group W;
Glaxo Pharmaceuticals; Port Authority of NY & NJ; Nynex Computer Services;
Olin Chemicals; Lucent Technologies;
Cigna HealthCare; Pepsi-Cola, Inc; BankBoston.
Education
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