Good leaders or facilitators do all they can to avoid exerting personal power. They provide direction, guidance, focus, and perspective without dominating. Like coaches, they focus the group on a common goal, keep members involved and motivated, and call forth the best efforts of each participant.

For the most part, e-coach has found that effective leaders and facilitators:

• Set the stage for a productive meeting by preparing a meeting agenda and distributing it in advance.

• Make sure that everyone knows the purpose of the meeting and will be prepared.

• Encourage and support participation by all members.

• Keep the discussion focused on the issues.

• Encourage the exchange of information and ideas and discourage the clash of personalities.

• Guide the group in handling any conflict openly and constructively.

• Bring proper closure to the meeting.