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Ruth is a Client Services Support Analyst who thinks it
would be helpful to invite members of the business community to her next
IT meeting, but she doesn’t quite know if this is the best approach for
dealing with a recurring customer service problem. Ruth would like some
advice, but her manager is attending an out-of-town conference and won’t
return for several days. Ruth would also like to know if others in IT have
been in the same or a similar situation and how they’ve handled it.
With
e-coach Ruth could access the "Learning
Connection" to discuss this question and get lots of good
advice from colleagues throughout the IT organization. Entering this
online Discussion Database is a quick and convenient way to post a
question, formulate an idea, test a "theory," engage in an
ongoing dialogue or learn "quietly" from others by reviewing
"conversations" about similar concerns others have already had.
Ruth knows that this "Learning Connection" is always
available and a place where she can get helpful advice!
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