·      Provides one-on-one, on-the-job coaching in key business and interpersonal skills all individuals need to be successful in business today.

·      Allows many workers to enjoy the advantages that come from having a personal coach – benefits usually available to only a few select individuals in most organizations.

·      Offers an effective – and cost-effective -- alternative to “formal” training for developing and strengthening critically needed business and interpersonal skills and capabilities.

·      Enables organizations to give everyone access to some coaching support – regardless of his or her level in the organization or experience.

·      Helps workers in any organization to achieve real performance improvement in the areas addressed by e-coach -- without the expense and inconvenience typically associated with traditional training.

·      Supports an organization’s efforts to have managers and leaders provide coaching support because anyone who is expected to coach others can use e-coach to guide and enhance their coaching efforts.

Areas of Coaching Support

·       Getting Along with Peers

·       Interacting with Senior People

·       Coaching

·       Teamwork

·       Meetings

·       Managing Priorities

·       Managing Performance

·       Problem Solving

·       Effective Communication

·       Consulting Skills

·       Customer Retention

·       Project Management

e-coach provides benefits for organizations and individuals.

For organizations, e-coach develops front-line workers whose performance is top-notch: 

·      They have all the skills and confidence – and support – every employee needs to deliver outstanding customer service and support to every customer – every time, every day.

·      They have managers who are effective coaches and can give them the help and support they need to use the “right” skills as they interact with customers and others at every level.

Research consistently demonstrates the importance of coaching:

The Xerox Corporation carried out several studies, one of which showed that in the absence of follow-up coaching 87% of the skills change brought about by training was lost. 

A study featured in Public Personnel Management Journal reports that managers (31) that underwent a managerial training program showed an increased productivity of 22.4%. However, a second group was provided coaching following the training process and their productivity increased by 88%.

·      They know how to “put it all together” -- comfortably and consistently – in everyday work situations.

·      They have what it takes to “delight customers” and achieve individual and organizational success.  

For Individuals, e-coach provides:

·      A personal coach of their own -- one who can give meaningful and practical advice immediately as well as provide direction to more information that can be accessed quickly, easily, and efficiently if needed.

·      Support needed to learn and  apply what they know – whenever they want or need it.

·      A place to share ideas, collaborate, and ask questions -- openly or confidentially.

·       An easy and convenient way to integrate learning into the job, so it is more relevant and interesting -- and successful.