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Areas of Coaching Support |
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Getting Along with Peers |
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Interacting with Senior People |
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Coaching |
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Teamwork |
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Meetings |
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Leadership Essentials |
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Managing Priorities |
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Managing Performance |
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Problem Solving |
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Effective Communication |
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Consulting Skills |
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Customer Retention |
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Project Management |
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Managing Change |
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Learn More |
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Overview
Today organizations are faced with a challenging dilemma. The ability
to perform and execute tasks on time, within budget, and at acceptable
levels of quality is a critical workplace objective, but key personnel
often lack the skills needed to consistently achieve desired results.
Typically, this is because they lack the skills needed to interact
effectively with customers and colleagues inside and outside the
organization, and this “shortfall” often compromises the ability of
organizations to be successful.
In response, many organizations spend considerable amounts of time,
energy, and money on training and other traditional development
activities. However, they find that these investments often do not pay
off because traditional approaches alone are not enough. On top of
that, the cost of providing activities that can really make a
difference has been prohibitive. Until now that is!
Today a new breakthrough solution --
e-coach
– is available. It’s an on-line, web-based tool for delivering
performance and coaching support that goes beyond traditional
approaches. That’s because it focuses on the performance needs of
individual workers. It provides just the right amount of focused
material to promote and support just-in-time learning along with the
kind of follow-up and coaching support that transforms learning into
effective performance – and real results. e-coach
is appropriate for staff at any level. It:
Provides
one-on-one, on-the-job coaching in key business and
interpersonal skills all individuals need to be successful in
business today.
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Allows many
workers to enjoy the advantages that come from having a personal
coach – benefits usually available to only a few select
individuals in most organizations.
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Offers an
effective – and cost-effective -- alternative to “formal”
training for developing and strengthening critically needed
business and interpersonal skills and capabilities.
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Enables
organizations to give everyone access to some coaching support –
regardless of his or her level in the organization or
experience.
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Helps
workers in any organization to achieve real performance
improvement in the areas addressed by
e-coach
-- without the expense and inconvenience typically associated
with traditional training.
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Supports an
organization’s efforts to have managers and leaders provide
coaching support because anyone who is expected to coach others
can use
e-coach
to guide and enhance their coaching efforts.
Anticipated Results
For
organizations, e-coach
develops front-line workers whose performance is top-notch --
staff who:
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Have
all the skills and confidence – and support – every employee
needs to deliver outstanding customer service and support to
every internal and external customer – every time, every day.
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Have
managers who are effective coaches and can give them the help
and support they need to use the “right” skills as they interact
with employee, customers, and others at every level.
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Know
how to “put it all together” -- comfortably and consistently –
in everyday work situations.
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Have
what it takes to “delight customers” and achieve individual and
organizational success.
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For
Individuals, e-coach
provides:
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A personal
coach of their own -- one who can give meaningful and practical
advice immediately as well as provide direction to more
information that can be accessed quickly, easily, and
efficiently when and if it is needed.
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Support
needed to learn new things and apply what they already know – whenever they want
or need it.
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A place to
share ideas, collaborate, and ask questions -- openly or
confidentially.
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An easy and
convenient way to integrate learning into the job, so it is more
relevant, interesting, and successful.
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Product Functional Description
The product is designed
as fourteen (14) distinct yet mutually supporting and interconnected
Coaching and learning Modules. They are: Getting Along with Peers,
Interacting with Senior People, Coaching, Teamwork, Meetings, Leadership
Essentials, Managing Priorities, Managing Performance, Managing Change,
Problem Solving, Effective Communication, Consulting Skills, Customer
Retention and Project Management.
The information provided is based on
industry best practices as well as extensive current research, and it is
offered through the Fast Answers, Tips and Technique, Practice Ideas,
Learning Resources, and Learning Connection (Discussion Areas) areas of
the tool. The current version of
e-coach
provides access to:
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141 Fast Answers,
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over 1,000 Tips and Techniques,
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202
Practice Ideas, and
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181 custom links to related books, seminars, and
self-study courses.
In addition, fourteen separate Discussion Forums –
one for each learning module -- allow users to interact directly with
each other and with coaching experts from E-Coach Associates.
e-coach
is updated regularly and all licensed users automatically have access to
all new content.
To learn more about this ECA offering, please
contact us today.
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Research
consistently demonstrates the importance of coaching:
The Xerox Corporation carried out several studies, one of which showed that in the
absence of follow-up coaching 87% of the skills change
brought about by training was lost.
A study featured in Public Personnel Management Journal
reports that managers (31) who underwent a managerial training
program showed an increased productivity of 22.4%.
However, a second group was provided coaching following the
training process, and their productivity increased by 88%. |
