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Today organizations
are faced with a challenging dilemma. The ability to perform and
execute tasks on time and within budget are critical workplace
objectives but key personnel often lack the skills needed to interact
effectively with customers and colleagues in- and outside the
organization and this shortfall often compromises the ability of
organizations to be successful.
Many organizations
are spending more money than ever on training and development, but these
investments do not pay off because training alone is not enough and the
cost of providing critical reinforcement and coaching support –
activities that really make a difference – has been prohibitive. Until
now that is!
Now there’s a new
breakthrough solution --
e-coach
– an on-line, web-based performance development tool – for learning and
coaching support.
e-coach
goes beyond traditional e-learning approaches. It offers just the right
amount of focused material that promotes just- in-time learning for
staff at any level along with the kind of follow-up and coaching support
that transforms learning into effective performance.
e-coach:
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·
Provides
one-on-one, on-the-job coaching in key business and
interpersonal skills all individuals need to be successful in
business today.
·
Allows many
workers to enjoy the advantages that come from having a personal
coach – benefits usually available to only a few select
individuals in most organizations.
·
Offers an
effective – and cost-effective -- alternative to “formal”
training for developing and strengthening critically needed
business and interpersonal skills and capabilities.
·
Enables
organizations to give everyone access to some coaching support –
regardless of his or her level in the organization or
experience.
·
Helps
workers in any organization to achieve real performance
improvement in the areas addressed by
e-coach
-- without the expense and inconvenience typically associated
with traditional training.
·
Supports an
organization’s efforts to have managers and leaders provide
coaching support because anyone who is expected to coach others
can use
e-coach
to guide and enhance their coaching efforts. |
Areas
of Coaching Support
·
Getting Along with Peers
·
Interacting with Senior People
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Coaching
·
Teamwork
·
Meetings
·
Managing Priorities
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Managing Performance
·
Problem Solving
·
Effective Communication
·
Consulting Skills
·
Customer Retention
·
Project Management |
Anticipated Results:
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e-coach
provides benefits for organizations and individuals.
For
organizations, e-coach
develops front-line workers whose performance is top-notch:
·
They have
all the skills and confidence – and support – every employee
needs to deliver outstanding customer service and support to
every customer – every time, every day.
·
They have
managers who are effective coaches and can give them the help
and support they need to use the “right” skills as they interact
with customers and others at every level. |
Research
consistently demonstrates the importance of coaching:
The Xerox Corporation carried out several studies, one of which showed that in the
absence of follow-up coaching 87% of the skills change
brought about by training was lost.
A study featured in Public Personnel Management Journal
reports that managers (31) that underwent a managerial training
program showed an increased productivity of 22.4%.
However, a second group was provided coaching following the
training process and their productivity increased by 88%. |
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·
They know
how to “put it all together” -- comfortably and consistently –
in everyday work situations.
·
They have
what it takes to “delight customers” and achieve individual and
organizational success.
For
Individuals, e-coach
provides:
·
A personal
coach of their own -- one who can give meaningful and practical
advice immediately as well as provide direction to more
information that can be accessed quickly, easily, and
efficiently if needed.
·
Support
needed to learn and apply what they know – whenever they want
or need it.
·
A place to
share ideas, collaborate, and ask questions -- openly or
confidentially.
·
An easy and
convenient way to integrate learning into the job, so it is more
relevant and interesting -- and successful. |
Product Functional Description:
The product is
designed as 12 distinct though interdependent and interrelated Coaching
and learning Modules. They are: Getting Along with Peers, Interacting
with Senior People, Coaching, Teamwork, Meetings, Managing Priorities,
Managing Performance, Problem Solving, Effective Communication,
Consulting Skills, Customer Retention and Project Management. The user
accesses information, which has been provided utilizing industry best
practices and extensive research, through the Fast Answers, Tips and
Technique Topics, Practice Ideas, Learning Resources, and Learning
Connection (Discussion Areas).
Key Contact
Information:
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Business
Development |
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Coaching and
Customization |
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Product &
Technical |
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Jim Homyak
732-557-9390 |
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Grace Ahrend
914-674-3283 |
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Fred Diamond
973-538-0912 |
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