PROGRAMS AND SERVICES

|

PRODUCT DESCRIPTION

|

PRODUCT OVERVIEW

|

LICENSING AND PRICING

|

DEMO

Product Description

Overview

Today organizations are faced with a challenging dilemma.  The ability to perform and execute tasks on time and within budget is a critical workplace objective, but key personnel often lack the skills needed to achieve them.  Typically, this is because they lack the skills needed to interact effectively with customers and colleagues inside and outside the organization, and this “shortfall” in their capabilities often compromises the ability of organizations to be successful. 

In response to this situation, many organizations are spending more money than ever on training and development, but they are finding that these investments do not pay off because training alone is not enough and the cost of providing critical reinforcement and coaching support – activities that can really make a difference – has been prohibitive.  Until now that is!

Today a new breakthrough solution -- e-coach – is available.  It’s an on-line, web-based performance development tool for learning and coaching support.  e-coach goes beyond traditional e-learning approaches because it provides just the right amount of focused material to promote and support just-in-time learning along with the kind of follow-up and coaching support that transforms learning into effective performance – and real results.   e-coach is appropriate for staff at any level.  It: 

• Provides one-on-one, on-the-job coaching in key business and interpersonal skills all individuals need to be successful in business today.

• Allows many workers to enjoy the advantages that come from having a personal coach – benefits usually available to only a few select individuals in most organizations.

• Offers an effective – and cost-effective -- alternative to “formal” training for developing and strengthening critically needed business and interpersonal skills and capabilities.

• Enables organizations to give everyone access to some coaching support – regardless of his or her level in the organization or experience.

• Helps workers in any organization to achieve real performance improvement in the areas addressed by e-coach -- without the expense and inconvenience typically associated with traditional training.

• Supports an organization’s efforts to have managers and leaders provide coaching support because anyone who is expected to coach others can use e-coach to guide and enhance their coaching efforts.

Anticipated Results

For organizations, e-coach develops front-line workers whose performance is top-notch -- staff who: 

• Have all the skills and confidence – and support – every employee needs to deliver outstanding customer service and support to every internal and external customer – every time, every day.

• Have managers who are effective coaches and can give them the help and support they need to use the “right” skills as they interact with customers and others at every level.  

• Know how to “put it all together” -- comfortably and consistently – in everyday work situations.

• Have what it takes to “delight customers” and achieve individual and organizational success.  

For Individuals, e-coach provides:

• A personal coach of their own -- one who can give meaningful and practical advice immediately as well as provide direction to more information that can be accessed quickly, easily, and efficiently when and if it is needed.

• Support needed to learn new things and  apply what they already know – whenever they want or need it.

• A place to share ideas, collaborate, and ask questions -- openly or confidentially.

• An easy and convenient way to integrate learning into the job, so it is more relevant, interesting, and successful.

Product Functional Description

The product is designed as fourteen (14) distinct yet mutually supporting and interconnected Coaching and learning Modules. They are: Getting Along with Peers, Interacting with Senior People, Coaching, Teamwork, Meetings, Leadership Essentials, Managing Priorities, Managing Performance, Managing Change, Problem Solving, Effective Communication, Consulting Skills, Customer Retention and Project Management. The information provided is based on industry best practices as well as extensive current research, and it is offered through the Fast Answers, Tips and Technique, Practice Ideas, Learning Resources, and Learning Connection (Discussion Areas) areas of the tool.  The current version of e-coach provides access to 141 Fast Answers, 95 Tips and Techniques, 202 Practice Ideas, and 165 custom links to related books, seminars, and self-study courses. In addition, fourteen separate Discussion Forums – one for each learning module -- allow users to interact directly with each other and with coaching experts from E-Coach Associates.

Key Contact Information

Research consistently demonstrates the importance of coaching:

The Xerox Corporation carried out several studies, one of which showed that in the absence of follow-up coaching 87% of the skills change brought about by training was lost. 

A study featured in Public Personnel Management Journal reports that managers (31) who underwent a managerial training program showed an increased productivity of 22.4%. However, a second group was provided coaching following the training process, and their productivity increased by 88%. 

  Copyright 1999 - 2010 by  E-Coach Associates, Inc.  All Rights Reserved.       1-973-292-8888